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Shipping Info



FAST DELIVERY on all Orders! --- FAST SHIPPING on all VEHICLES with LIFTGATE* to your DOOR!



Scooterhighway.com makes delivery of your purchase simple and easy. Just place your order with us and it will be delivered right to your door. FAST!

Please keep in mind that it is our goal to ship your order the same day it is placed, if we receive your order before 12:00 Pm Pacific Standard Time. It takes approximately between 2 to 5 business days for most deliveries. We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day.

WAREHOUSE & SHIPPING

We ship from five (5)state-of-the-art warehouse facilities located across the USA that carry more than 150,000 high-quality powersports products instock, all ready to ship within 24 hours of your order.

Your order is carefully packed to protect against shipping damage. We use environmentally friendly packing and recycle surplus cardboard, plastic, and other materials.

Once your order is packed, it is scanned into the tracking system for your convenience. We have trucks that pickup at the warehouses twice daily.

For Shipments to Alaska, Puerto Rico, Virgin Islands and Hawaii please email or phone us for shipping prices. Items that include Shipping does not pertain to Alaska, Puerto Rico, Virgin Islands and Hawaii.

Smaller Items (under 70 lbs.)

Smaller items up to 70 lbs. will ship via "UPS" "USPS" or FED-EX Ground Service. For rush orders, additional shipping charges will apply. Please contact our shipping department for detailed shipping costs. Some items shipped by "UPS" or FED-EX may have an oversize fee, this will cause shipping price to increase. Standard shipping is via USPS, UPS or FED-EX Ground. Next Day Air and 2nd DAY Air deliveries are also available at an additional cost. Please call to verify item stock status and shipping cost.

Larger Items (over 70 lbs.)

Items over 100 lbs will ship via our direct Truck Line Service. We will arrange delivery with the best freight company that delivers to your area. The freight company must be able to access your home delivery or business delivery with a large truck. Safe and Fast Delivery will be to the shipping address you provided and customer signature and I.D. is required. Our Truck Line will never leave your shipment when your not home. You must be home to inspect and accept delivery. To be sure a safe transaction takes place our shipping carrier will need to check your ID at the time of delivery to match the delivery with ordering persons name and address.

STOCK STATUS

Items that are available for immediate delivery will normally ship within 24 to 48 hours. Remember that Saturday and Sunday are not shipping days. There may be a rare instance when we are temporarily out of stock on a particular item. This does not happen often. We will contact you promptly to inform you that the item you purchased is temporarily out of stock. We will contact you promptly to give exact status of any order you place with us.

BIRTHDAYS, GRADUATION OR THAT PERFECT HOLIDAY GIFT!

Scooterhighway.com makes gift giving simple. Just fax us a copy of your ID and written request signed by you, asking Scooterhighway.com to deliver to another address as a gift package. Simply sign the letter and fax it along with a copy of your ID to 818-347-6163 and Scooterhighway.com will do all the rest for you. If you have any questions just e-mail us or give us a call.

TRACKING NUMBERS

Our shipments normally ship out in the evenings between 4pm and 6pm pacific standard time. You will receive your tracking number via email the morning after your order has shipped. Please contact our shipping department with questions. M-F 9-5 PST (877)-667-6289.

EXCHANGES: FOR ALL GEAR & ACCESSORIES

Scooterhighway.com will happily exchange any accessories and gear items. WRONG SIZE, WRONG COLOR, NO PROBLEM! Simply call or e-mail us for a return authorization number. just let us know what sizes and colors you would like in exchange when you contact us. A shipping fee may be charged to send the new items back to you if they were shipped correctly. There are no exchanges/Returns for closeout items. Please allow up to 4-5 business days for exchanges to be processed after receipt of the exchange. (EXCEPT VEHICLES see below).

RETURNS: EASY HASSLE FREE RETURNS FOR GEAR & ACCESSORIES

Scooterhighway.com allows easy returns of accessories and gear. You may return all gear or accessories items within 30 days of purchase date. The items will be inspected for appropriate restocking (un-used, original packaging, labels in place, etc) before the refund is issued. There are no returns allowed for closeout items. All returned items must be sent prepaid only, Scooterhighway.com does not reimburse for return shipping cost for any reason. (EXCEPT VEHICLES see below)

A refund for the price paid less our original and/or return shipping costs will be issued to the payment method used at time of order. Fees paid for international duties, taxes and/or brokerage fees are non-refundable.

VEHICLE SHIPPING POLICY:

Scooterhighway.com includes residential delivery at no extra charge as a standard with all vehicle purchases from our online store. Your vehicle is delivered with a lift gate to lower your vehicle right to ground level for an easy unloading process. The trucking company will contact you 24 to 48 hours in advance to schedule your delivery. All in stock orders are shipped in 1-5 business days after payment. Please call us with any questions - M-F 9-5 PST 877-667-6289 or email us for a fast response.

Please contact one of our customer service reps at 877-667-6289 for an additional 3% Non-Credit Card Order Discount on vehicles only! (cashiers check money order, wire transfer, personal check).

RECEIVING YOUR VEHICLE SHIPMENT:

All vehicles are packaged in a metal frame surrounded by heavy packing material to protect your shipment. We have shipped many vehicles and the packaging does a great job of getting your vehicle to you safely. The outer packing material may have some marks or little holes in it so check under the material to see if your shipment has any damage. The packaging the vehicle comes in is engineered to protect the inside contents. Marks on the delivery box do affect the vehicle inside. Always inspect the insides of the crate and you will find that 99.9% of the time your vehicle is in perfect condition and ready to assemble. If your vehicle has any damaged parts due to shipping, you must note any damage on the delivery receipt when you sign it at time of delivery. Buyer will receive new replacement parts "free of charge" to replace any damaged parts due to shipping. Failure to note damage on the delivery receipt may void the ability to file a freight claim for you and to provide you free parts from any shipping damage.

REMEMBER!

You are responsible for performing the set-up/"PDI" that a dealer would normally perform. i.e.- installing rear view mirrors, setting up and connecting the battery, checking tightness of all screws, nuts, bolts, changing oil, etc. Items such as lose hardware and parts damaged from loose hardware and components are not covered under warranty. It is advisable to use a thread locking agent such as Loctite on all hardware to help prevent loose of hardware. Occasionally, on some units, it may be necessary to perform other routine checks/adjustments, such as adjusting the setting of the idle speed and fuel/air mixture screws on the carburetor, cleaning of the carburetor, checking to ensure wires are connected properly, adjusting chain slack and alignment(if applicable), in order to achieve optimum performance from your vehicle. We will gladly assist you with any additional technical questions you may have.

If you ever need assistance with assembly please do not hesitate to call us! M-F 9-5 PST at (877) 667-6289.

RETURNS: VEHICLES ONLY

All PRE-approved Vehicle returns will be charged a 25% restocking fee plus original and/or return shipping costs. We strongly suggest our customers please inspect your new vehicle immediately upon receipt. If the vehicle is damaged during the shipping, you must contact our Customer Service Department within 3 days of delivery to obtain a RMA number and we will provide you with free replacement part(s), & free live telephone technical support within the warranty period.

Freight collect and COD packages will not be accepted.

The customer is responsible for any damage or loss during the return shipping.

No returns will be accepted without prior authorization from Scooterhighway.com

All returns must be pre-authorized by Scooterhighway.com personnel. To receive your Return Authorization Number, please call us at 1-877-667-6289

Vehicles returned within 7 days of receiving be must in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been assembled, ridden, worn, used, abused or damaged in any way. Vehicle must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original un-opened packaging.

ORDER CANCELLATIONS ON VEHICLES ONLY:

Must be made within 24 hours after your order is placed. Please call us at 877-667-6289 or e-mail a customer service representative in order to cancel your order. Your order can be canceled and you will obtain a full refund if your order has not yet been shipped. Once your order has been shipped it cannot be cancelled without return charges that we incur. If you choose to cancel your order once it has been shipped, you will be charged for all shipping costs and a 25% restocking fee. Please allow 2 to 3 business days for your account to be successfully refunded in full. You will be notified by an email confirmation once refund has been issued.

There are absolutely no returns or refunds for any fueled items (if you put gas in the vehicle) or used items regardless of damage or performance! Any unauthorized vehicles returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted.

Scooterhighway.com works hard to ship your vehicle order correctly. If there is any discrepancy in your order, you must notify our customer service department at (877)667-6289 within 48 hours from the receipt of the vehicle. Any items that are returned damaged or used (factory defects not included) will not be accepted, and freight charges will be charged to the customer. No returns or exchanges will be accepted for closeout items.