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Frequently Asked Questions



Scooterhighway.com is so sure that we will save you money that we now offer our price guarantee! If you find a lower advertised price from any authorized U.S. dealer on an in-stock product, call or email us and we'll beat any verifiable price. No need to search any further, Scooterhighway.com will save you money everyday on every product and we guarantee it!

FAST SHIPPING ON ALL VEHICLES with LIFTGATE* TO YOUR DOOR!



Lowest Price Guarantee: General Policies and Restrictions

Price must be advertised in a print ad, catalog or on an online store by an authorized dealer - We cannot match verbal price quotes Product must be a current model, in new condition, in-stock and in factory sealed packaging with full manufacturer's warranty Item may not be a closeout, blem, demo model, factory second or listed on an auction or classified ad type site Advertisements must be current - Out of date websites, print ads or catalogs will not be accepted Due to manufacturer restrictions, some products are excluded from this guarantee - contact customer support for complete details Scooterhighway.com will at its sole discretion determine the validity of the advertised price and legitimacy of the dealer Lowest price guarantee only applies to individual items and not combined items, multiple offers or cumulative order total Scooterhighway.com does not match free with purchase offers or free shipping offers Scooterhighway.com reserves the right to change published prices, policies and specifications without notice Because motorcycle apparel and accessories are in a constant state of change, Scooterhighway.com can only offer the lowest price guarantee before the sale lowest price guarantee cannot be combined with other offer

Frequently Asked Questions (see below)

* How do I place an order without using a credit card?

* When will my order ship?

* How can I tell if the products I am ordering are in stock?

* How long does delivery take?

* I need my order by this weekend. Do you offer expedited shipping?

* I cannot find the item I am looking for.

* Why does my backorder item time arrival keep changing?

* How long do backordered items usually take?

* What is your return policy?

* How long does the return process take?

* What do I do if I receive my order and the package is damaged/missing items?

* Why is the online price different than what is shown in the store?

* Do you ship international or APO/FPO orders?

* Can I ship to multiple addresses?

* Will I be charged tax?

* Why am I charged a recycle fee on tires?

* What about vehicle setup & assembly?

* How to change engine Oil Video!

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How do I place an order without using a credit card?

Scooterhighway.com offers a wide range of payment options for your convenience.

You can place on order through the mail using a personal check or money order.

You can also send the money due through Western Union (Please call 1-877-667-6289 for more details regarding Western Union transactions).

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When will my order ship?

Orders that contain in-stock items usually ship the same day if received by 1:00pm PT (4:00pm EST).

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How can I tell if the products I am ordering are in stock?

After an item is added to the shopping cart, we will send you a confirmation e-mail within 24 hours.

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How long does delivery take?

Scooterhighway.com ships via Ground using UPS, FED-EX and USPS as its carrier to the 48 continental United States for all accessories & gear purchases. Vehicle purchases are shipped via designated truck carriers.

Approximate shipping times: California: 1-2 business days Western US: 2-4 business days Midwest: 3-5 business days Eastern US: 5-7 business days

Business day means Monday through Friday, except the following holidays: New Years Eve, New Year's Day, Thanksgiving Day, the day after Thanksgiving, Fourth of July, Christmas Day, Labor Day and Memorial Day.

Air service delivery orders placed before 1:00pm PT will be shipped within 24 hours, pending inventory availability.

Next Day Air: Delivered the day after the order is shipped. If the order is shipped on Friday, it will not be delivered until Monday. To guarantee delivery on Saturday, Next Day Saturday Delivery service is required. Saturday Delivery service is an extra charge. Please call customer service at 877-667-6289 to inquire about Saturday delivery. 2nd Day Air: Delivered 2 days after the order is shipped. If the order is shipped on Friday, it may not be delivered until Tuesday. 3 Day Select: Delivered 3 days after the order is shipped. If the order is shipped on Friday, it may not be delivered until Wednesday.

Free shipping utilizes UPS, FED-EX or USPS for the ground and 2-day air shipping services based on shipping locations for accessories & gear purchases. The option to choose which carrier delivers the package is not available. Vehicle purchases are shipped truck carriers.

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I need my order by this weekend. Do you offer expedited shipping?

Scooterhighway.com offers a variety of expedited shipping services to get an order to you by the weekend.

Air service delivery orders placed before 1:00pm PT will be shipped within 24 hours, pending inventory availability.

Next Day Air: Delivered the day after the order is shipped. If the order is shipped on Friday, it will not be delivered until Monday. To guarantee delivery on Saturday, Next Day Saturday Delivery service is required. Saturday Delivery service is an extra charge. Please call customer service at 1-877-667-6289 to inquire about Saturday delivery. 2nd Day Air: Delivered 2 days after the order is shipped. If the order is shipped on Friday, it may not be delivered until Tuesday. 3 Day Select: Delivered 3 days after the order is shipped. If the order is shipped on Friday, it may not be delivered until Wednesday.

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I cannot find the item I am looking for.

If you are unable to find what you are looking for, please call 877-667-6289 and talk to one of our knowledgeable sales representatives.

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Why does my backorder item time arrival keep changing?

Changes in backorder item time arrival is normally due to supplier delays. MOTOBUYS.com understands how important it is to receive your order in a timely manner and we always do our very best to your order to as fast as possible. --------------------------------------------------------------------------------

How long do backordered items usually take?

Items that are on backorder normally arrive to us in 5-7 business days. MOTOBUYS.com has shipments arriving daily. To check on the status of your order, call us at 877-667-6289.

If by some chance we are unable to fulfill your backorder, orders are canceled after 60 days and notification is sent. You do have the option of extending your backorder by calling or emailing before the cancellation date.

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What is your return policy?

If you want to return accessory or apparel item simply send us an e-mail or call 877-667-6289. Freight must be paid by the customer. On each item returned for refund rather than exchange, there will be a 20% restocking fee. There is no restocking charge on an exchange; only a reshipment fee applies. Items returned for exchange and refund must be returned within 14 days from receipt date in original and unused condition (unless defective).

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How long does the return process take?

Most returns are processed 2-4 days from the time that they are received in our warehouse. Orders taken by credit card will have their credit card refunded 5-7 business days from the time the package was received in our warehouse. If you requested an exchange, the return should be processed and on it's way back to you within 2-5 business days from its received date.

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What do I do if I receive my order and the package is damaged/missing items?

Scooterhighway.com takes every effort to ensure your package arrives in satisfactory condition by using secure packing materials and utilizing reliable carriers. If you should receive a package that is damaged or missing items, please contact Scooterhighway.com immediately. contact customer service, 1-877-667-6289. Keep the shipping carton and its packing materials. If the shipment has been damaged by the carrier, Scooterhighway.com will issue a claim with the carrier on your behalf

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Why is the online price sometimes different than what the price is in our dealership?

Our sales representatives will inform you of any price changes that may have occurred when you are placing your order. We can not honor typographical errors on our website or catalog.

Sale and closeout item prices featured on the website are valid for internet orders only.

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Do you ship international or APO/FPO orders?

We do ship internationally. All orders are shipped via United States Postal Service. We cannot ship chemicals international or to an APO/FPO. We accept payment in US Funds only. We mail at postage rate card rate for most countries. Please consult your local bank or post office to determine duty or exchange rates.

Please call 1-310-598-2901 to place an international order.

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Can I ship to multiple addresses?

At this time, we can only ship orders to one address.

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Will I be charged tax?

Only Arizona residents are charged sales tax. The current rate is 8.25%*. We do NOT charge sales tax for items shipped to any other states.

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What about vehicle setup & assembly?

Remember that by purchasing a vehicle online, you are responsible for performing the setup that a dealer would normally perform - such as putting on tires, hooking up the battery, checking tightness of all nuts and bolts, changing oil, etc. Occasionally some units may need other routine items checked/adjusted such as adjusting the carburetor idle and mixture screws, checking to ensure wires are well connected, adjusting chain slack and alignment, if needed. Although you may perform your own assembly please check the machine you are purchasing to validate if your warranty supports self assembly. Most warranties require for good reason a certified mechanic to check and validate the mechanical well being of your new purchase. We will gladly assist you with any technical questions. We have prepared assistance for you to help properly maintain your new purchase!

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How to change engine oil on most scooters video: Watch Here